ISO9001:2008 TickIT Quality Management System 
 
Client Feedback
 
Client Feedback

  

Since 2003, we have operated a BSI certified ISO9001 Tick IT Quality Management System (QMS) which was recently certified as being compliant to the new ISO9001:2008 TickIT standard. The scope of our certification is: "Process control, software design, validation, consultancy and training  to TickIT standards". We have a defined Quality Policy and our QMS is regularly audited by 3rd parties (see below). The certification itself can be verified by clicking on the TickIT logo above, searching for 'Registered Clients' and then entering the numeric part of our certificate number FS72115.

Our ISO9001:2008 Tick IT Quality Management System has been developed internally with the help of a business consultant, and was influenced by our knowledge and regular use of GAMP 4 (Good Automated Manufacturing Practice). This is a standard used by the pharmaceutical industry and acts as a definition of good practice for designing and testing automated systems

 

At the end of a project, we canvas our clients for their opinion on the level of service they have received from us. This is based on eight categories, each of which are marked between 1 (Poor) and 10 (Excellent). The categories are:-

 

A

Quality of Work (or software functionality when applicable)

E

Our flexibility

B

Supporting Documentation

F

Our ability to diagnose problems

C

Delivery on Time

G

Overall satsifaction

D

Value for Money

H

Likelihood or recommending CSL to others

 

The table below shows the results of this canvasing - original copies of the forms from which this data has been taken are available on request. Note 'x' means no value entered on the form. For feedback specific to the quality of training we can provide, please see our training page under the "Services" menu above.

 

 Client / Project

Year

A

B

 C

D

 E

 F

 G

 H

Anecto Ltd Ireland - Remote Loop Optimisation

 2010

10

 10

10

N/A

10

10

10

10

AstraZeneca - Support / Software Design

2010

10

10

10

10

10

10

10

10

Galliford-Costain-Atkins (GCA) - Control Loop Optimisation

2010

10

8

10

10

10

10

10

10

Rhodes Interform Ltd - Software Design & Testing

2010

10

8

10

8

10

10

10

10

KMI Water - Loop Optimisation

2010

8

8

10

8

10

8

8

8

 Capula - Eurotherm Configuration

2009

10

10

10

10

10

10

10

10

 EDF Trading (Control System Support)

 2009

 8

 8

 8

 8

 8

 8

 8

 8

AstraZeneca (S7 / WinCC Suppot / Modifications)

2009

10

10

10

x

10

10

10

10

 AstraZeneca (France) - Validation Support

 2009

 10

 10

 10

 10

 10

 10

 10

 10

EDF Trading (Control System Support)

2008

8

10

8

8

10

8

10

8

Sabic Innovative Plastics - Scotland (PlantTriage Installation)

2007

10

8

10

8

10

10

10

10

 AstraZeneca (Siemens S7 Enhancements)

2007

10

10

10

10

10

10

10

10

Sabic Innovative Plastics - Netherlands (PlantTriage Installation)

2007

 10

 10

 8

 8

10

 10

10

United Utilities (Control Loop Imvestigation 

2007

x

10

10

10

10

10

10

10

 Rhodes Interform (Software Design)

 2007

8

8

8

8

8

8

8

10

 AstraZeneca (DeltaV Software Design & Validation)

 2007

8

6

8

8

10

8

8

8

 ConvaTec    (Software Design)

2007

8

8

10

10

10

10

10

10

 AstraZeneca (Data Historian Configuration & Validation)

2006

8

8

8

8

10

8

8

8

Montgomery Watson (Control Loop Investigation)

2005

x

x

x

10

10

10

10

10

Stopford Projects Ltd (Control Loop Investigation)

2005

x

x

x

x

x

x

8

8

 Tessenderlo (Control Loop Investigation)

2004

x

 8

10

8

10

10

10

10

 AstraZeneca (Software Design & Validation)

2004

 10

8

10

 10

10

10

10

 

As part of our ISO9001:2008 Tick IT certification, we perform internal audits on our processes. The table below provides details of the recent external audits we have had. The results of all audits are available for viewing on request.

 

Date

Auditing Agency

April 2010

AstraZeneca

February 2010

BSI

February 2009

BSI

March 2008

AstraZeneca

March 2008

BSI

February 2007

BSI

May 2006

AstraZeneca

February 2006

BSI